About Us

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Customer Experience is the end-to-end experience a customer has with an organization. It is the customer perception of the interaction, the value they received, and the emotional connection created. 

Build your customers as your greatest asset. 

Patty has been a practitioner of customer experience working in retail, a consultant with start-ups and established enterprise organizations, and an analyst building best practices in an unstable environment. 

She holds her Certified Customer Experience Professional (CCXP) from the Customer Experience Professional Association (CXPA), her MBA from Oakland University, and her BS from Indiana University's Kelley School of Business. 

Innovative      Unconventional     Collaborative     Evolutionary